Privacy Policy

Rover Records Management (“Rover,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://gorover.com, submit an inquiry or quote request, or otherwise interact with our website.

This Privacy Policy applies to the Rover Records Management website and the personal information collected through it. It does not replace any separate agreements, contractual obligations, or policies that may govern our services or the handling of customer documents, electronic media, or other materials entrusted to us.

1. Information We Collect

We may collect personal information that you provide directly to us, information collected automatically when you visit our website, and information received from third-party services where applicable.

Information You Provide to Us

When you contact us, request a quote, inquire about our services, or submit a form on our website, we may collect information such as:

• Name and job title
• Company or organization name
• Email address
• Telephone number
• City, state, and ZIP code
• Information about the services you are interested in
• Details or messages you include in a form or other communication

We use this information to respond to your inquiries, prepare quotes, coordinate requested services, communicate with you, and support our business operations. Please do not submit sensitive personal information or confidential documents through general website forms unless specifically requested through an appropriate, authorized process.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through our website infrastructure, analytics tools, cookies, and similar technologies. Depending on the tools in use, this information may include:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and links clicked
• Referring website or source
• Date, time, and duration of visits
• General website usage and interaction information

We may use this information to understand website performance, identify technical issues, improve user experience, evaluate marketing effectiveness, and help protect our website against spam, fraud, and unauthorized activity.

Information from Third Parties

We may receive information from third-party services that support our website, analytics, communications, or business operations, where applicable. The information received depends on the services used and the permissions or settings associated with them.

2. How We Use Personal Information

Rover may use personal information for the following purposes:

• Responding to inquiries: To answer questions, follow up on requests, and provide information about our services.
• Providing quotes and coordinating services: To evaluate service requests and communicate with prospective or existing customers.
• Communicating with you: To respond to messages and provide relevant service-related information.
• Operating and improving our website: To maintain website functionality, troubleshoot issues, and improve content and usability.
• Measuring marketing performance: To understand how visitors find and use our website and evaluate the effectiveness of our marketing efforts, where applicable.
• Protecting our business: To detect spam, prevent fraud, investigate potential misuse, and protect the security of our systems.
• Meeting legal obligations: To comply with applicable laws, regulations, and lawful requests, and to establish or defend legal claims where appropriate.

We will use personal information for purposes consistent with this Privacy Policy and applicable law.

3. Cookies and Similar Technologies

Our website and certain third-party services may use cookies, pixels, tags, and similar technologies.

Cookies are small files stored on your device that can support website functionality, remember preferences, and help measure website activity.

Depending on the technologies enabled on our website, cookies and similar technologies may be used to:

• Support essential website functionality and security
• Remember preferences or settings
• Analyze website traffic and visitor interactions
• Measure marketing campaign performance
• Support advertising or remarketing activities, if implemented

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide appropriate notice and obtain consent for nonessential cookies or other tracking technologies.

For more information about the specific cookies and tracking technologies used on our website, please contact us using the information provided below.

4. Analytics and Website Performance

Website Analytics

We use third-party analytics and website measurement tools, including Google Analytics, to understand how visitors interact with our website and to improve its performance, content, and user experience. These tools may collect information such as pages visited, time spent on pages, referral sources, browser and device information, approximate geographic location, and interactions with website content. Depending on the service and its configuration, this information may be collected through cookies, identifiers, and similar technologies. We use analytics information to understand which content and services are most useful to visitors, identify technical issues, evaluate website performance, and measure the effectiveness of our marketing activities.

Google Analytics may use cookies and similar technologies to collect and process information about website usage. Google’s processing of this information is subject to its applicable privacy policies and terms. For more information about how Google uses data collected from websites that use its services, visit How Google uses information from sites or apps that use our services. Third-party analytics providers process information in accordance with their applicable privacy policies and service terms. The information collected and the purposes for which it is used may vary depending on the tools implemented and their configuration.

5. How We Share Personal Information

Rover does not disclose personal information to third parties indiscriminately. We may share personal information in the following circumstances, as applicable:

• Service providers: With companies that help us operate our website, manage communications, process form submissions, provide analytics, maintain security, or support our business operations.
• Business operations: With authorized personnel and service providers who need the information to respond to inquiries or coordinate requested services.
• Legal and regulatory requirements: When disclosure is required by law, legal process, or a valid governmental request, or when necessary to establish, exercise, or defend legal rights.
• Business transactions: In connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to applicable legal requirements.
• With your direction or consent: When you ask us to share information or otherwise authorize a disclosure.

We may also disclose information where permitted by applicable law. The categories of third parties that receive personal information depend on the tools and services Rover uses. We will update this Policy as necessary to accurately reflect our practices.

6. How Long We Retain Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, providing requested services, resolving disputes, and meeting legal or contractual obligations. Retention periods may vary depending on the type of information, the reason it was collected, applicable legal requirements, and our operational needs.

Information collected through website forms, customer communications, analytics tools, and other systems may be retained for different periods in accordance with the applicable retention practices of Rover and its service providers. When personal information is no longer needed, we will take reasonable steps to delete it, destroy it, or otherwise dispose of it in accordance with applicable law and our retention procedures.

7. How We Protect Personal Information

Rover takes reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. The safeguards used may include administrative, technical, and organizational measures appropriate to the nature of the information and the risks involved.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored by us. If a data security incident occurs, Rover will follow applicable incident-response procedures and comply with any applicable legal obligations, including notification requirements where required.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights concerning your personal information. These rights may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to applicable exceptions.
• Obtain a copy of certain personal information in a portable format, where applicable.
• Opt out of certain processing activities, such as targeted advertising, the sale of personal data, or certain forms of profiling, where applicable.
• Appeal a decision we make in response to a privacy rights request, where required by law.

These rights are not absolute and may be subject to exceptions under applicable law. To submit a privacy request, please contact us using the information in the Contact Us section below. We may need to verify your identity before processing your request. We will respond to requests in accordance with applicable legal requirements.

Marketing Communications

If Rover sends you marketing emails, you may opt out by following the unsubscribe instructions included in those messages, where available. Even if you opt out of marketing communications, we may continue to send communications necessary to respond to your requests or provide services.

9. Third-Party Websites and Embedded Content

Our website may contain links to third-party websites or embedded content, such as videos, maps, social media content, or other external resources. When you interact with third-party websites or embedded content, those third parties may collect information about you, use cookies or similar technologies, and process information according to their own privacy policies. Rover does not control the privacy practices of third-party websites and encourages you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website is intended for business and general audiences and is not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13 through our website. If we learn that we have collected personal information from a child in circumstances where parental consent or other action is required by law, we will take appropriate steps to address the information.

11. Data Breach and Incident Response

Rover maintains procedures for addressing potential security incidents involving personal information. If a breach occurs, we will investigate and take appropriate steps to contain and address the incident and provide any notifications required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or applicable legal requirements. When we make changes, we will update the “Last Updated” date at the top of this Policy. Where required by applicable law, we will provide additional notice or obtain consent for material changes. We encourage you to review this Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact Rover Records Management using the information below.

Rover Records Management
Address: 44611 Guilford Dr Ste 155, Ashburn, VA 20147
Email: Contact us here.
Phone: (888) 777-7816
Website: https://gorover.com

Please include sufficient information for us to understand your request. We may contact you if additional information is needed to verify or process it.