Frequently Asked Questions

Overview Questions

Rover Recycling was formed in 2011 after a need to recycle toner cartridges in order to keep them out of landfills. Rover Records Management was formed in 2014. Rover 3PL was formed in 2015, with much of the leadership team bringing more than 30 years of professional experience with them,
Rover’s headquarters is located in Dulles, Virginia.

Electronics Recycling

Yes, a certificate of destruction is issued for all completed projects. It includes the date of completion, an invoice number for the project and your company name. Along with this certificate comes an itemized inventory list of all the equipment (and serial numbers) that was recycled. You will receive this certificate of destruction and inventory list no matter how large or small your project was.
You will receive your certificate of destruction and about two weeks delivered with the invoice however they request.
Rover Recycling is currently in the process of becoming NAID certified. We are a NAID member and we follow all regulations set forth by NAID.
Yes, our Rover Recycling truck can travel to your business location to perform shredding services.
Yes, you are welcome to watch as we perform onsite shredding.

Records Management

Your records can be accessed 24/7 via the link on the Rover website.
Yes, access can be limited to specific accounts and what can be done inside each account. This can be dictated by whomever represents your company during the imaging process.
On your end, it is easy. All you have to do is inform Rover that you wish to use our services and we will work with your incumbent records management provider to export the records. We will keep you up to date during the process and will only come back to you for help if there is some sort of hang-up or delay.
Your records will be stored in our secure facility, which features video surveillance, nondisclosure agreements with employees, electronic access that is controlled only by authorized management personnel, and other high-end security protocols.
Yes. You can do so my emailing orders@gorover.com.
We are as quiet as possible, as our principles dictate the policy of a “non-disruption of your business day.”
Rover uses a records management software called Total Recall, which is a product of DHS Worldwide.
Absolutely. Just schedule an appointment by emailing info@gorover.com